Privacy Policy

Effective Date: January 22, 2025

Centxchange ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our platform for cryptocurrency trading, staking, and related services. By using Centxchange, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect several types of information to provide you with a personalized, efficient, and secure experience. These may include:

- Personal Identification Information
- Name, email address, phone number, physical address, date of birth, and government-issued identification numbers (e.g., passport, driver’s license).

- Account Information
- Username, password, account preferences, and settings you configure when using the platform.

- Verification Data
- Documents provided during identity verification, such as proof of address or a government-issued ID, to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.

- Transaction Data
- Details of trades, deposits, withdrawals, staking, and other financial transactions you conduct on the platform, including the amounts and the assets involved.

- Usage and Activity Data
- Information about how you use the platform, including login data, time of use, pages visited, IP addresses, and device information (e.g., browser type, operating system).

- Cookies and Tracking Technologies
- We may use cookies and similar technologies to track your activity on our platform, enhance user experience, and analyze traffic. For more information, refer to our Cookies Policy.

2. How We Use Your Information

We process and use your data for a variety of purposes, including but not limited to:

- Providing Services
- To facilitate your use of the platform for buying, selling, trading, and staking cryptocurrencies.

- Account Management
- To manage your account, verify your identity, and keep your account secure.

- Compliance with Legal and Regulatory Obligations
- To comply with applicable laws, such as anti-money laundering (AML), Know Your Customer (KYC), and tax reporting regulations.

- Communication
- To send you important updates, such as account changes, system maintenance, security alerts, and customer support communications.

- Promotional and Marketing Purposes
- To send promotional emails or offers regarding new services or features, provided you have opted-in for such communications.

- Improvement of Platform Functionality
- To enhance the platform’s features, security, and user experience by analyzing how the platform is used.

3. How We Share Your Information

We may share your personal information under the following circumstances:

- Service Providers and Partners
- We may share your data with third-party vendors, contractors, or service providers who assist in the operation of the platform, including payment processors, hosting providers, fraud detection services, and marketing partners.

- Legal and Regulatory Compliance
- We may disclose your information to law enforcement or regulatory authorities if required by law, subpoena, or court order.

- Business Transactions
- In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity as part of the business transaction, with your information being protected by this Privacy Policy or an updated policy.

- Affiliates
- We may share your information with our affiliates for business operations, provided they adhere to similar privacy standards.

4. Data Security

We implement a variety of security measures to protect your personal data, including:

- Encryption
- All sensitive information (e.g., financial transactions, personal details) is encrypted using industry-standard Secure Sockets Layer (SSL) or Transport Layer Security (TLS) encryption protocols.

- Multi-factor Authentication (MFA)
- We strongly recommend enabling MFA on your account for an additional layer of security.

- Regular Security Audits
- We conduct regular audits and penetration testing to identify vulnerabilities and ensure the security of our platform.

However, while we take reasonable precautions, no method of transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.

5. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

- Access
- You can request a copy of the personal data we hold about you.

- Correction
- You may correct any inaccuracies or update your information if it changes.

- Deletion
- You may request that we delete your personal data, subject to certain legal and regulatory limitations.

- Restriction of Processing
- You can request that we restrict the processing of your data in certain circumstances.

- Data Portability
- You may request a copy of your data in a structured, commonly used, and machine-readable format for transfer to another service provider.

- Withdrawal of Consent
- If you have provided consent for processing, you may withdraw it at any time, although this will not affect the lawfulness of processing based on consent before its withdrawal.

For inquiries or to exercise any of your rights, please contact us at support@centxchange.com

6. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. After this period, we will delete or anonymize your data unless we have a legal obligation to retain it for a longer period.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes through email or prominent notifications on our platform. The updated policy will be effective immediately upon posting.

8. Contact Information

If you have any questions or concerns about our Privacy Policy, please contact us at:

Centxchange Support
Email: support@centxchange.com

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By accessing or using Centxchange, you acknowledge that you have read, understood, and agree to these Terms & Conditions and Privacy Policy.

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